FAQs - Shipping - Returns
The Christmas Place team is here to assist with Frequently Asked Questions about Christmas Place locations in Pigeon Forge TN and in Mt. Juliet, TN.
In addition, for questions regarding shipping on orders from the Christmas Place website, transit times and returns information, please scroll down to learn more.
Shipping Rates
- $0–$40.00= $10.95
- $40.01–$50.00= $11.95
- $50.01–$65.00= $12.95
- $65.01–$100.00= $16.95
- $100.01–$150.00= $19.95
- $150.01–$200.00= $22.95
- $200.01–$250.00= $26.95
- Over $250–15% of order total
Oversized or perishable items may require a greater shipping charge. Additional charges are noted per item and are not covered by shipping discounts/promotions.
Rates shown apply to Continental US destinations only. Shipments to Alaska, Hawaii, Puerto Rico, or Guam, will require additional shipping fees, and are not covered by shipping discounts/promotions.
If you would like a quote prior to ordering, please contact us toll free at 800-445-3396, extension 192.
Orders that are placed online will be notified of these additional fees via email. We will not process/charge for the order until you have approved the additional charge, if applicable.
Express 2 Day and Next Day shipping charges are calculated based on our current standard shipping charges.
The fees average 3 times the current standard shipping charge for Express 2 Day and Express Next Day is approximately 6.5 times the current standard shipping charge.
Unfortunately, we do not ship internationally at this time. Standard shipping is currently available within the Continental US while shipments to Alaska, Hawaii, Guam and other Non-Continental US locations are detailed above.
Shipping Time
FEDEX SMARTPOST (7-10 business days)
FEDEX STANDARD (3-5 business days)
FEDEX EXPRESS (2 business days)
Return Policy
To Quality for a Full Refund or Exchange for Website Orders:
› Returns must be received by The Christmas Place within 15 days of delivery of the website order.
› No returns will be accepted after December 23rd each year. Website orders placed after December 25th each year will be available for return in the 15 day time period mentioned above.
› Merchandise and packing must be in original, unused condition to quality for a return.
› Copy of Receipt and Website Order Number is required inside the return package.
Payment Types Accepted Online
Want to shop Christmas Place in-store?
› 2 locations - Pigeon Forge, TN and Mount Juliet, TN
› Open 363 days per year, closed Thanksgiving and Christmas Day
› Strollers are not permitted inside the building
› Handbags cannot exceed 12x6x12 inches
› Smoking is not permitted inside the building
› Service animals are welcome