FAQs - Shipping - Returns

The Christmas Place team is here to assist with Frequently Asked Questions about Christmas Place locations in Pigeon Forge TN and in Mt. Juliet, TN.

In addition, for questions regarding shipping on orders from the Christmas Place website, transit times and returns information, please scroll down to learn more.

Shipping Rates

Shipping Time

Estimated Arrival Times

Due to high order volume, please allow 3 business days for order processing, in addition to estimated shipping times.

Need it By Christmas?

For standard shipping, orders must be placed by December 15th for guaranteed Christmas delivery. Express shipping, orders must be placed by Dec. 19th for guaranteed Christmas delivery.

Return Policy

Payment Types Accepted Online

Visa logo in blue on a white background
Mastercard logo with two intersecting circles, one red and one orange, on a white background.
American Express logo on a white background
Discover Card logo
PayPal logo with blue 'P' and 'PayPal' text on a white background

Want to shop Christmas Place in-store?

› 2 locations - Pigeon Forge, TN and Mount Juliet, TN

› Open 363 days per year, closed Thanksgiving and Christmas Day

› Strollers are not permitted inside the building

› Handbags cannot exceed 12x6x12 inches

› Smoking is not permitted inside the building

› Service animals are welcome