What Are Your Shipping Rates?

All packages are shipped via our preferred carrier. However, the last mile may be delivered by the US Postal Service. Both services have excellent online tracking facilities and you will be sent a link to track your package via email upon shipment.

Standard Shipping

  • $0–$20.00 = $7.95
  • $20.01–$40.00= $10.95
  • $40.01–$50.00= $11.95
  • $50.01–$65.00= $12.95
  • $65.01–$100.00= $16.95
  • $100.01–$150.00= $19.95
  • $150.01–$200.00= $22.95
  • $200.01–$250.00= $26.95
  • Over $250–15% of order total

Other Shipping Info

Oversized or perishable items may require a greater shipping charge. Additional charges are noted per item and are not covered by shipping discounts/promotions.

Rates shown apply to Continental US destinations only. Shipments to Alaska, Hawaii, Puerto Rico, or Guam, will require additional shipping fees, and are not covered by shipping discounts/promotions.

If you would like a quote prior to ordering, please contact us toll free at 800-445-3396, extension 192.

Orders that are placed online will be notified of these additional fees via email. We will not process/charge for the order until you have approved the additional charge.

Express Shipping

Express 2 Day and Next Day shipping charges are calculated based on our current standard shipping charges.

It is approximately 3 times the current standard shipping charge and Express Next Day is approximately 6.5 times the current standard shipping charge.

International Shipping

Unfortunately, we do not ship internationally at this time. Shipping available within the Continental US.

What Are Your Shipping Time Estimates?

Due to high order volume, please allow 3 business days for order processing, in addition to estimated shipping times.

FEDEX SMARTPOST (7-10 business days)
FEDEX STANDARD (3-5 business days)
FEDEX EXPRESS (2 business days)

Need it By Christmas?

Standard shipping, orders must be placed by December 15th for guaranteed Christmas delivery. Express shipping, orders must be placed by Dec. 19th for guaranteed Christmas delivery.

What Is Your Return Policy?

For a Full Refund or Exchange

  • Within thirty (30) days
  • Merchandise and packing must be in original condition
  • Copy of Receipt

Please Note: Personalized ornaments or stockings, custom floral and sale merchandise cannot be returned unless defective or damaged.

To contact Customer Service, email santa@christmasplace.com

Acceptable Forms of Payment

Christmasplace.com accepts the following credit cards or debit cards:

We now also accept PayPal payments online.

Shopping with us instore?

  • 2 locations - Pigeon Forge, TN and Mount Juliet, TN
  • Open 363 days per year, closed Thanksgiving and Christmas Day
  • Strollers are not permitted inside the building
  • Handbags cannot exceed 12x6x12 inches
  • Smoking is not permitted inside the building
  • Service animals are welcome