FAQs

All packages are shipped via our preferred carrier. However, the last mile may be delivered by the US Postal Service. Both services have excellent online tracking facilities and you will be sent a link to track your package via email upon shipment.

Shipping Rates

Shipping Time

Estimated Arrival

Due to high order volume, please allow 3 business days for order processing, in addition to estimated shipping times.

Need it By Christmas?

Standard shipping, orders must be placed by December 15th for guaranteed Christmas delivery. Express shipping, orders must be placed by Dec. 19th for guaranteed Christmas delivery.

Return Policy

Acceptable Forms of Payment

Shopping with us instore?

› 2 locations - Pigeon Forge, TN and Mount Juliet, TN

› Open 363 days per year, closed Thanksgiving and Christmas Day

› Strollers are not permitted inside the building

› Handbags cannot exceed 12x6x12 inches

› Smoking is not permitted inside the building

› Service animals are welcome